Accessibility Statement.

1. Our commitment

We want families to be able to organize, learn, care for themselves, and connect with community regardless of ability. We work to reduce barriers across the Ivy website and mobile application and to provide reasonable assistance when a barrier remains.

2. Standards we aim to follow

Our work is guided by the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and the accessibility guidance provided by the mobile platforms we support. These standards help teams make content perceivable, operable, understandable, and robust.

Conformance is an ongoing goal, not a one-time certification. Features, third-party content, and assistive technologies can change over time.

3. Accessibility practices

Depending on the page, device, and feature, Ivy's accessibility work includes:

• clear headings, labels, instructions, and consistent navigation;
• support for keyboard navigation and visible focus on the website;
• semantic page structure and descriptive text alternatives for meaningful images;
• text and controls designed for readable contrast and practical touch targets;
• support for Dynamic Type, VoiceOver, and common mobile accessibility settings where available;
• plain-language error messages that do not rely on color alone;
• captions, transcripts, or alternatives for essential media when reasonably available; and
• testing during design and development, including review with automated and manual tools.

4. Known limitations and ongoing improvements

Some areas may not yet work equally well with every assistive technology. User-generated content, external links, embedded third-party tools, older documents, maps, and rapidly changing community features can present additional challenges.

We prioritize barriers that prevent sign-in, navigation, communication, safety reporting, account management, or access to core family features. We also review feedback to guide future improvements.

5. Feedback and assistance

Tell us what you were trying to do, the page or feature involved, your device and browser or app version, and the assistive technology you use, if you are comfortable sharing it. This information helps us reproduce and address the barrier.

Email support@ivyfamilyhub.com. We aim to acknowledge accessibility feedback promptly and will communicate available next steps.

6. Scope

This statement applies to Ivy-operated websites and mobile applications. It does not control independent third-party websites, applications, or content, but we consider accessibility when selecting and reviewing providers where practical.